Refund policy

RETURN & REFUND POLICY

Petzora — ShopPetzora.store

Last Updated: June 01, 2026

↩ī¸
30-Day Return Guarantee
Not happy? Return it within 30 days — no questions asked
📅
30 Days
Return Window
⚡
5-10 Days
Refund Processing
đŸ’ŗ
Full Refund
Original Payment

1. RETURN ELIGIBILITY

✓ ELIGIBLE FOR RETURN
+ Returned within 30 days of delivery
+ Unused and in original condition
+ In original packaging with tags
+ Has proof of purchase
+ Defective or damaged on arrival
+ Wrong item received
✕ NOT ELIGIBLE
- Returned after 30 days
- Used, washed, or altered items
- Missing original packaging
- Final sale or clearance items
- Opened consumable items
- Customer-damaged items

2. HOW TO RETURN YOUR ITEM

1
Email Us
Send an email to support@shoppetzora.store with your order number and reason for return. Include photos if the item is damaged.
2
Get Approval
Our team will respond within 24-48 hours with your Return Authorization (RA) number and return instructions.
3
Pack & Ship
Pack the item securely in original packaging. Write your RA number on the outside of the package. Use a trackable shipping method.
4
Receive Refund
Once we receive and inspect the item, your refund will be processed within 5-10 business days to your original payment method.

3. REFUND OPTIONS

đŸ’ŗ
Full Refund
Back to original payment method
5-10 Business Days
🎁
Store Credit
Gift card code sent via email
1-2 Business Days
🔄
Exchange
New item shipped after return received
7-15 Business Days

4. DAMAGED OR WRONG ITEM

We sincerely apologize if this happened!

If you received a damaged, defective, or wrong item — contact us within 7 days of delivery with:

✓ Your order number
✓ Clear photos of the damaged or wrong item
✓ Brief description of the issue

We will send a FREE replacement or issue a full refund — your choice. No return shipping required for damaged items.

5. ORDER CANCELLATION

Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours your order may already be in processing.

To cancel, email support@shoppetzora.store immediately with subject line: CANCEL ORDER #[your order number]

6. LATE OR MISSING REFUNDS

If you have not received your refund yet, please follow these steps:

01 Check your bank account again — it may take 1-2 days to appear.
02 Contact your credit card company — processing times vary by bank.
03 Contact your bank directly for further assistance.
04 Still no refund? Email us at support@shoppetzora.store and we will investigate immediately.
NEED HELP WITH A RETURN?
We are always here for you
support@shoppetzora.store

Response time: Within 24-48 hours | Monday to Friday 9AM - 6PM EST

Petzora | ShopPetzora.store | Last Updated: June 01, 2026

Petzora reserves the right to update this policy at any time. Continued use of our website constitutes acceptance of any changes.